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Frequently Asked Questions

Your questions about our new look, answered

  • No. Central One isn’t merging with or being acquired by anyone. We will remain the same credit union you know and trust. This is simply a refreshed look to reflect our growth and commitment to serving you.

  • No, our name is not changing. We’re still Central One, and our mission remains the same.

  • No. The website URL will stay the same at www.centralfcu.com

  • Yes, your deposits remain insured by NCUA.

  • No, your account numbers will all be staying the same.

  • No, your member number will be staying the same.

  • Yes, your log in credentials for online and mobile banking will stay the same.

  • The platform and provider are staying the same—so there’s nothing new to learn. You’ll just see updated colors, fonts, and a cleaner design that reflects our new look.

  • Your transaction history will not be changing.

  • No, your future-dated or recurring transfers will not be affected.

  • No, your recurring loan payments will not be affected.

  • This update is part of our continued investment in your experience. It reflects who we are today and where we’re headed—while staying grounded in the trust, strength, and security you count on.

  • No, there is no planned disruption. Your online and mobile banking will remain fully accessible during the transition.

  • Absolutely. Our team is here to help—over the phone, in-branch or with our Member Support Center.

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